Cancellation Policy

1. Overview

This Cancellation Policy explains how to request the cancellation of an order placed through Umimiraliris at https://umimiraliris.com.

Cancellation requests are subject to review and confirmation based on the current status of the order. Submitting a request does not automatically cancel an order or guarantee that cancellation will be approved.

If your order has already shipped, please refer to our Return and Refund Policy for information about requesting a return and refund after delivery.

2. Order Cancellation Eligibility

Orders That Have Not Shipped

You may request cancellation of an order that has not yet shipped. All cancellation requests must be reviewed and confirmed by our customer service team.

Whether a cancellation can be completed depends on the order's status when the request is reviewed. Please contact us as soon as possible if you wish to cancel an order.

Submitting a cancellation request does not mean the order has been canceled. The order remains subject to its current status until we confirm the cancellation.

Orders That Have Already Shipped

Orders that have already shipped generally cannot be canceled through the ordinary cancellation process.

If your order has shipped, we recommend waiting for delivery and then reviewing our Return and Refund Policy to determine whether your order qualifies for a return and refund.

An order's shipment status does not, by itself, determine whether you have return or refund rights under our existing policy or applicable law.

3. How to Request an Order Cancellation

To request cancellation, contact our customer service team by email or phone using the contact information provided in the Contact Us section below.

To help us identify and review your order, please provide:

• Order Number: The order number associated with your purchase.
• Name or Contact Information: The name or contact details associated with the order, if needed for verification.
• Order or Payment Verification Information: Any relevant confirmation information reasonably necessary to verify the order and review your request.

Please submit your request as early as possible so that we have an opportunity to review the order before shipment. However, we cannot guarantee that a request will be processed before the order ships.

For your security, provide only the information reasonably necessary for verification. Do not send your full payment card number, card security code, account password, or other sensitive payment credentials through ordinary email.

4. Cancellation Review and Confirmation

After receiving your request, our customer service team will review the available order information and determine whether cancellation can be completed based on the order's current status.

We will make reasonable efforts to review your request promptly and notify you of the outcome through an appropriate contact method.

A cancellation is effective only after it has been approved, processed, and confirmed by us. Until you receive confirmation, please do not assume that your order has been canceled.

If the order has already shipped or can no longer be canceled when your request is reviewed, we will inform you of the outcome and, where appropriate, direct you to our Return and Refund Policy for further options.

5. Refunds for Approved Cancellations

If your cancellation is approved and the order qualifies for a refund, the refund will be issued to the original payment method and returned to the original payment account.

The cancellation and refund process involves separate steps:

1. Request Review: We review your cancellation request and the current status of your order.
2. Cancellation Confirmation: We confirm whether the order can be canceled.
3. Refund Initiation: If a refund is due, we initiate the refund in accordance with the applicable order terms and our refund procedures.
4. Payment Provider Processing: Your bank, card issuer, payment processor, or other relevant payment service provider processes the refund and makes the funds available to your account.

The time required for a refund to appear in your account depends on the processing procedures of the relevant bank or payment service provider. We cannot guarantee a specific date on which the refunded funds will be available.

Confirmation that a cancellation has been approved does not necessarily mean that the refund has already been initiated or that the funds have reached your account.

Any refund will be handled in accordance with our Return and Refund Policy and applicable law.

6. Orders That Have Already Shipped

Once an order has shipped, it generally cannot be canceled through the ordinary pre-shipment cancellation process.

If you receive an order that you no longer wish to keep, please review our Return and Refund Policy for the applicable return requirements and refund process.

Return and refund requests for shipped orders are assessed under the applicable policy terms and legal requirements. This Cancellation Policy does not eliminate any rights or remedies available to you under applicable law.

7. Contact Us

If you have questions about canceling an order, checking its status, or understanding the refund process, please contact us using the information below. Including your order number will help us review your request.