Shipping Policy

1. Shipping Destinations

We currently offer shipping within the United States. Delivery availability may depend on the destination, address type, product, and the capabilities of our shipping carriers.

Some remote locations or special address types may have limited delivery availability. We cannot guarantee delivery to every address, including all P.O. boxes, military addresses, remote areas, or other locations subject to carrier restrictions.

If a destination cannot be serviced, we will notify you when the issue is identified during the ordering process or through customer service.

Please provide a complete and accurate shipping address when placing your order.

2. Shipping Fees

Our shipping fees are based on the order amount as follows:

• Orders below $140: A flat shipping fee of $7.99 applies.
• Orders of $140 or more: Shipping is free.

An order totaling exactly $140 qualifies for free shipping.

The shipping fee applicable to your order will be displayed during checkout before you complete your purchase. Any applicable shipping charge will be included in the order total shown at checkout.

The calculation of the $140 threshold, including the treatment of discounts, taxes, and other order adjustments, will follow the method displayed during checkout and applicable law.

We will not impose an undisclosed shipping surcharge. Any additional charge, if applicable, must be disclosed before you complete your order.

3. Order Processing Time

Our standard order processing time is 1–3 business days.

Business days exclude weekends and applicable public holidays. Processing may include order review, payment confirmation, inventory coordination, packaging, and preparation for shipment.

Order processing time is separate from transit time. An order enters the shipping stage only after processing has been completed and the shipment has been handed over to the shipping carrier or otherwise confirmed as shipped.

Processing times are estimates and may be affected by order verification, inventory availability, holidays, or other operational circumstances.

4. Order Cut-Off Time

Our daily order cut-off time is 6:00 PM. The applicable time zone will be the one specified by our ordering system or confirmed by customer service.

• Orders placed before 6:00 PM begin processing on the same business day.
• Orders placed after 6:00 PM begin processing on the next business day.
• Orders placed on weekends or applicable public holidays begin processing on the next business day.

“Begin processing” does not mean that an order will be completed or shipped on the same day. Our standard processing time of 1–3 business days still applies.

5. Shipping Methods and Delivery Estimates

We arrange delivery through our shipping carriers or logistics partners, depending on the order and destination. The specific carrier and service may vary. We do not guarantee the availability of a particular carrier or delivery service unless it is expressly confirmed for your order.

Our standard estimated timelines are:

• Order processing: 1–3 business days.
• Transit time: 7–9 business days after the order has been shipped or accepted by the carrier.

Transit time does not begin when you place your order. The total time from purchase to delivery generally includes both order processing and transit.

The stated transit time is an estimate, not a guaranteed delivery date. Actual delivery may vary due to the destination, carrier operations, weather, public holidays, traffic, transportation disruptions, or other circumstances beyond our reasonable control.

Furniture and other bulky items may require different handling or transportation arrangements from ordinary parcels. Any special delivery arrangements applicable to a particular order will be communicated when confirmed. We do not promise services such as scheduled in-home delivery, assembly, or room-of-choice placement unless expressly offered for that order.

Payment Methods

Payment methods are separate from shipping methods. If supported at checkout, payment may be available through card networks such as American Express, JCB, Mastercard, Discover, Diners Club, and Visa. The payment methods actually available will be those displayed during checkout.

These payment brands are not shipping carriers.

6. Taxes and Customs

Applicable taxes and customs arrangements depend on the destination, product, and fulfillment arrangements for the order.

Where applicable taxes and customs-related charges are included in the product price or order total, those amounts will be reflected in the price or checkout information presented to you. We arrange applicable customs clearance through our logistics providers where such arrangements apply to the shipment.

You will not be asked to pay an additional amount for a tax or customs-clearance service that has already been included in your order price or otherwise covered by the confirmed terms of your purchase.

The treatment of taxes, duties, and customs charges may depend on the actual shipping route and applicable law. Any additional charge that may be payable by you must be disclosed as required by law and, where applicable, before you complete your purchase.

7. Order Tracking

After your order ships, we will provide shipping confirmation through the communication method available for your order. If a tracking number or tracking link is provided, you may use it to check the shipment's progress.

Tracking information may not appear immediately after shipment. It can take time for the carrier's system to receive, process, and update tracking events.

If you do not receive a shipping confirmation, cannot access available tracking information, or notice that tracking has not updated for an extended period, please email us with your order number so we can help check the available shipping information.

Tracking availability and update frequency depend on the shipping service used for your order.

8. Shipping Delays

Although our estimated transit time is 7–9 business days after shipment, delays may occur because of weather, public holidays, carrier operations, transportation interruptions, incorrect or incomplete address details, or other unforeseen circumstances.

If your order has not arrived within the estimated transit period, please contact us by email first. You may also call our customer service team for assistance.

We will make reasonable efforts to review the available tracking information, contact relevant shipping partners where appropriate, and provide updates we can obtain. However, we cannot guarantee a specific revised delivery date when the timing depends on a carrier or other circumstances outside our reasonable control.

Nothing in this section limits any rights or remedies available to you under applicable law.

9. Damaged, Lost, or Missing Shipments

If your order arrives damaged, appears to be lost, or is marked as delivered but has not been received, please contact us promptly by email.

Include your order number, a description of the issue, and any relevant photographs or delivery information available to you. For damaged items, photographs of the packaging and the affected product may help us assess the issue.

Damaged Items

If an item arrives damaged during transportation, contact us so we can review the circumstances and explain the available resolution options. Please also refer to our Return and Refund Policy for the applicable process.

Depending on the circumstances, the resolution may include a return, refund, replacement, or another appropriate remedy under our policies and applicable law.

Lost Shipments

If a shipment appears to be lost or has not moved within a reasonable period, contact us for assistance. We will review available tracking information and, where appropriate, seek clarification from the relevant shipping carrier or logistics provider.

Any refund, replacement, or other resolution will depend on the findings, the applicable order terms, our Return and Refund Policy, and applicable law.

Missing Packages

If tracking indicates that a package was delivered but you have not received it, please contact us so we can help review the available delivery information.

We may ask you to confirm the shipping address and check whether the package was left in another delivery location or received by someone at the address. These steps are intended to assist with the inquiry and do not automatically determine responsibility for the missing package.

Each report will be reviewed based on the available facts and applicable legal requirements.

10. Shipping Address Changes

Please review your shipping address carefully before submitting your order.

If you need to change your address, contact us as soon as possible and provide your order number and corrected address.

• Before shipment: We will make reasonable efforts to update the address if the order has not yet reached a stage where changes are no longer possible.
• After shipment: An address change may not be possible once the shipment has been handed over to the carrier. Contact us to discuss whether any available option remains.

Address changes are subject to order status, carrier capabilities, and delivery arrangements. We cannot guarantee that every requested change will be successful.

If an incorrect or incomplete address causes a delivery problem, we will review the circumstances and available options. Any resulting costs or other consequences will be handled in accordance with the confirmed order terms and applicable law.

11. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible and include your order number.

Before Shipment

You may request a change or cancellation before your order ships. We will review the order status and confirm whether the requested change or cancellation can be completed.

If a cancellation is accepted, the order will be canceled and a full refund will be issued in accordance with our Return and Refund Policy and applicable law.

A request is not considered confirmed until we have verified that the cancellation or change can be completed.

After Shipment

Once an order has shipped, it generally cannot be canceled through the ordinary pre-shipment cancellation process. You may contact us to discuss the available options, including whether a return can be requested under our Return and Refund Policy.

Any return, refund, or other remedy remains subject to the applicable policy terms and legal requirements. This section does not remove any rights you may have under applicable law.

12. Contact Us

If you have questions about shipping fees, order processing, delivery estimates, tracking, damaged or missing shipments, address changes, or order cancellations, please contact us by email first. Include your order number so we can assist you more efficiently.